1. Merchants Help Center
  2. Claims
  3. ShipInsure's customer service.

What emails are sent from ShipInsure LLC?

Emails are sent to merchants when there is a claim on an order. Additionally an email is sent to the customer once the product is purchased.  

The emails you'll receive from ShipInsure LLC are:

- An email to the merchant when there is a claim. This email will contain information about the order and details on how to respond.

- An email to the customer once their purchase is complete. This email will include tracking information for your package, as well as a link for you to follow up on any issues you may have had with your purchase.