Shipping process
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      1. Merchants Help Center
      2. FAQ for Customers/Shoppers
      3. Shipping process

      Order stuck in transit or pre-ship?

      Please contact the store where you made the order and ask why your order has not been shipped.

      Hello,

      Thank you for contacting us! We are sorry to hear that your order is not yet delivered.

      Please contact the store where you made the order and ask why your order has not been shipped.

      ShipInsure's service only goes into effect once the order is shipped.