Unless you have video evidence there’s no way to know. If your order is not there after 2 days of the estimated delivery date please file a claim with us here
Thanks for reaching out.
We understand you're anxious about your package, and we want to help you get it back.
If your package is not there within 2 days of its estimated delivery date, please file a claim with us here We'll do our best to get to the bottom of what happened and make sure that it doesn't happen again.
We know that missing packages can be stressful and upsetting, but one thing we want to remind you of is that unless you have video evidence of your package being stolen, there's no way to know whether or not it was lost or stolen.